product descriptions

Improve Your Handmade Product Descriptions in Minutes

Got a few extra minutes of time to devote to your handmade biz? Spruce up your handmade product descriptions with these quick and simple tips!

Wrench Charms
Wrench Charms from Qutie Supplies

Handmade sellers have many “plates” to spin: product design, copywriting, product photography, marketing, customer service, etc. You’re busy.

Extra pockets of un-scheduled time are few and far between, but when they do come along, I have an idea for you: use that time to make some improvements to your product descriptions.

The following tasks take just a few minutes of time but can have a lasting impact on your customers (and your bottom line).

Add Testimonials or Positive Feedback (10 minutes)

Handmade artisans who sell their products online already know the importance of social proof.  A great way to include social proof in your online shop is to include testimonials or positive feedback in your product descriptions. If you sell similar items, gather testimonials or feedback you’ve received about those items, and include them in the product description. Customers love to read about others’ experiences with your products, and some won’t make a purchase if they can’t find any positive reviews.

If you sell on Etsy, you have access to your customer feedback in your account, but you’ll need some sort of system for tracking and/or gathering your product testimonials.

Testimonials often arrive in the form of:

  • Comments on your business Facebook page
  • Emails from customers
  • Convos from customers on Etsy

Create a document called “Customer Testimonials.” Copy and paste testimonial wording into the document (along with the name of the customer, if desired), and keep it handy for including in your product descriptions.

Answer some FAQs about the Product (10-15 minutes)

If you’ve ever received an email or an Etsy convo with a question about the product, consider including that question (and your answer) in the product description! If one person had a question, it’s likely that others will too!

Creating a section in the product description called “FAQs” draws the potential customer’s eye to that section. If the product details are buried deep within the description, the customer might skim right over them. Pull out the important details in an FAQ section.

Add Upselling Links (5-10 minutes)

I’ve talked about upselling here and here on my blog, but in case you’re unfamiliar with the term, upselling is linking customers to other products you sell that are similar or complementary to the product you are currently featuring.

There are two ways to include upselling in your product description:

  1. Add links to coordinating items (think matching pieces).
    1. If you sell necklaces, add links to matching bracelets and/or earrings.
    2. If you sell pillow covers, add links to the pillow inserts that go inside the covers.
    3. If you sell tablecloths, add links to the matching napkins.
  2. Add links to items from the same category/section in your shop.
    1. Use wording such as, “Click here to view the other ___ in my shop.”

Remember that on Etsy, links to other Etsy listings or shop sections become clickable, making it easy for customers to click over and view your additional products. Your goal should be to keep customers in your shop as long as possible.

Organize Your Product Description Layout (10-15 minutes)

Customers can easily become overwhelmed by a lengthy product description. In fact, if your description is long, they might just skim over it or not read it at all! Yikes!

Organize the description however you wish, but here are a few sections to include:

  • keyword-rich description of the product
  • product details (dimensions, materials, etc.)
  • FAQs
  • your creative process (if desired)
  • your inspiration (if desired)
  • upselling (links to other products in your shop)

You could even use characters to separate the different sections of your product description. I like how this seller sets off certain parts of her product description with lines above and below the sections:

JillianReneDecor Pillow
Pillow from Jillian Rene Decor

NOTE: Avoid using creative characters in the beginning of your product description. Remember that the Google snippet comes from the first several characters of your product description, and you don’t want to waste that SEO juice with nonsensical characters! Read more information about the Google snippet for your handmade product listings.

Proofread Your Product Description (10-15 minutes)

We talked about proofreading in this post, but just to re-cap, a product listing with errors could cause potential customers to doubt the quality of your product. Check your product listing for wording errors by using a free online editor such as PaperRater or Hemingway Editor.

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I’d recommend that you schedule a regular check of your product listings. Create a monthly calendar and update one listing daily, weekly, bi-weekly, or monthly—whatever you have time for!

The next time you have an extra 10-15 minutes to devote to your handmade business, use this list of tasks to improve your product descriptions. You’ll be glad you did!

Juliebio

Julie Corbett – On The Dot Creations

On the Dot Creations features handmade creations and shares biz tips with those who sell them. Check out Julie’s free video series3 Reasons Your Product Photography Might Be Turning Customers Away, or her brand new online workshopDIY Product Photography.

The Reason You Simply Must Proofread Your Handmade Product Listings

Vintage-ErasersVintage Eraser Tops from The Newton Label

Want to know how to make your handmade product listings more attractive, persuasive, and easy-to-understand? Brush up on your proofreading skills.

Before you head for the hills screaming, “Oh no! Not a grammar lesson!” – hear me out.

You already know that a fabulous product description is crucial to selling your product. You’ve spent time thinking of descriptive nouns, persuasive adjectives, and vivid verbs to describe your product. You might have even completed a product descriptions course and used the tips to improve your copywriting.

You’re not finished yet. Your product listing needs one extra layer of tender loving care before you send it out into the world to help sell your product: proofreading.

Want to know why proofreading your product listing is so important? Here’s why:

A product listing with errors could cause potential customers to doubt the quality of your product.

What in the world does a spelling or grammar error have to do with the quality of my product, you ask? I know, I know. It doesn’t seem fair that people would think less of your handmade product because of a wording error, does it? But they might.

Don’t worry. You don’t have to be a grammar whiz to be a good proofreader. Read on for the areas you should check.

Basic Proofreading for Handmade Sellers:

  • Spelling
    • Remember that spell check doesn’t always catch errors such as their/they’re or its/it’s.
  • Punctuation
  • Grammatical Structure
    • Are you familiar with the Grammar Girl website and/or podcast? She approaches English grammar in a fun, easy-to-understand way.
  • Conciseness
    • Say just what needs to be said; don’t be too wordy.
  • Spacing
    • Look for extra spaces between words, sentences, and paragraphs. Keep it consistent.
  • Jargon
    • Remember that just because your wording is free of grammatical errors doesn’t mean that it is clear to the customer. Do you use jargon (terms that apply to your niche but that your average customer won’t understand)?

Your product description isn’t the only shop wording to proofread. Here are some others:

  • Shop announcement
  • Seller profile
  • Shop categories
  • Tags
  • Message to buyer (automatically sent after customer makes an Etsy purchase)

So what is a non-grammar whiz handmade seller to do? The following reminders will help you improve your proofreading skills:

  • Read your product listing (title, description, tags, etc.) for errors and then leave it for a while.  Come back to it later when you have “fresh eyes” to spot errors.
  • Copy and paste your wording into a text editor of some sort. Fix any errors that you find.
  • If you know someone who is a grammar whiz, beg, plead, or bribe (☺) them to read your wording and point out any errors or unclear wording.
  • Take your time when checking your product wording. Product descriptions that are written hastily are more likely to contain errors.

Okay, confession time. Which of the following proofreading styles best describes you?

(a) I carefully proofread all of my product listings and feel comfortable correcting the errors myself. I’m pretty good at proofreading.
(b) I struggle with proofreading my product listings. Customers sometimes point out mistakes that they find in my wording. I need to work on this skill.
(c) Proofread? I’m supposed to proofread my product listings? ☺

Tell us in the comments, will you?

Juliebio

Julie Corbett – On The Dot Creations

On the Dot Creations features handmade creations and shares biz tips with those who sell them. Check out Julie’s free video series3 Reasons Your Product Photography Might Be Turning Customers Away, or her brand new online workshopDIY Product Photography.

The Perfect Product Description: Short-and-Sweet or Full of Details?

Book Wall Clock from Rooster Jam

Every handmade seller I know is busy. You are busy with family, household chores, product creation, marketing, etc. Your time is valuable, and you don’t want to waste a second. When it comes to writing product descriptions for your handmade products, you want a simple, quick process that will sell more products, right?

So just how lengthy should a good product description be? The answer will probably depend on your personality. If you are a talkative person who embellishes every story with details, your product descriptions will likely be longer. If you are a direct, “just the facts, ma’am” kind of person, your descriptions will probably be shorter and more to the point. Truthfully, either style can produce a great product description, as long as you include the key elements. (more…)

6 Ways to Build a Bridge between your Customers and your Brand

The Journey Begins by Jaime Best

Want to sell more handmade products, increase your profits, and make a name for yourself? You need to be in the bridge-building business! Not a literal bridge, mind you. A figurative bridge — a connection between your brand and your customers.

If you sell products online, you already have a bridge that connects potential customers to your brand. It’s called the Internet. Customers might find your online shop by doing a Google search or might stumble upon it while reading a craft blog. They might even heart your shop and plan to visit again sometime. (more…)

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